Installation Company ERP / CRM

The Business Pilot Barometer...

Can the window and door industry defy expectations – again!?

…offers a monthly analysis of the key trends defining window and door retail. It draws on real industry data collated by Business Pilot, the cloud-based business management tool developed by installers for installers.


Neil Cooper-Smith, Senior Analyst, Business Pilot:

To put things into context for a moment.

At the end of January, the Bank of England said that it now believes that the downturn will be shorter and shallower than it initially feared. Inflation remains a problem, which is why at the time of writing it is widely expected that despite this modestly sunnier outlook, interest rates will be increased to 4% from the beginning of this month [February].

In the same week, the International Monetary Fund put its own number on UK economic contraction – 0.6% – something it attributed to high energy prices, increased taxes, the high cost of labour and rising mortgage prices.

This has contributed, according to the GFK Index, to a three-point fall in consumer confidence in January to -45, a near historically low level.

At the same time housebuilders were writing to the Chancellor, calling for a return of the Help to Buy Scheme to ‘light a fire under a slowing housing market’ and to avert a dramatic plunge in the supply of new homes.

And despite this, window and door sales rebounded from the 43% seasonal fall seen in December, with a 67% jump.

Average leads more than doubled, up 108% from 55 to 114. The only negative was a 30% fall in average order values to £4,415.

What is the year-on-year change? Well, there isn’t! Average leads in January 2023 were identical to those in January 2022 at 113.5. Sales were almost identical at 40 and 41 – and even average order values mirrored each other at £4,415 and £4,417.

This is despite economic context, and far stronger economic head winds this time around.

It’s worth noting that although the energy crisis was looming on the horizon, in January 2022 the energy price cap hadn’t been raised, the energy price guarantee didn’t exist, Russia hadn’t invaded Ukraine, and UK inflation was still, at what in comparison with today’s figure, a respectable 5.5%.

So, can we draw down on this and predict with any confidence that 2023 is in fact not going to be so bad after all and we’re in for a repeat of 2022, a year, which on balance was well, ok?

I’m not convinced we can because the market context is so very different but what we can say is that the market remains resilient, and it has confounded expectations and economic context repeatedly since 2019.

Sales drivers this time around are more pronounced. Distress purchases remain important, but energy efficiency has assumed a greater importance, The more casual discretionary spend that was still with us at the start of 2022 is less likely to be there in the face of pressure on household finances.

The flip side is that high energy costs give homeowners who were biding their time and waiting for the Covid-driven boom in home improvement to ease, a reason to commit to spending.

We’re helping Business Pilot customers to retarget those prospects that didn’t quite get across the line last year. With Business Pilot a lead is never lost. It’s there for next time.

About Business Pilot

Business Pilot is a powerful CRM, which mobilises the power of cloud-based technologies, to give installers complete visibility of each and every element of their operation from leads and conversions to job scheduling, cost of installation, service calls, and financial reporting.

Accessible across all devices, from desktop to phone, it supports installers in running their businesses more profitably.

See what Joe thinks about Business Pilot

Request a Call Back

  • Hidden
  • Hidden
  • This field is for validation purposes and should be left unchanged.