Remi Gruszka, National Sales Manager for Smart Vision Systems, explains how Business Pilot became central to their operations.
Smart Vision Systems started off as a two-man team where they just did installations, and very quickly grew from that into the nationwide fabricator & installer they are today.
As they grew, Smart Vision took on more people, and carried out more jobs, the original systems they had in place quickly became obsolete. At one point, they sat down and realised that they didn’t have proper oversight of the business.
It was a constant battle of information where nobody knew anything and things weren’t being chased.
They used a plethora of different methods, tried CRMs, tried Excel spreadsheets, but everything was just very convoluted.
Remi Gruszka, Smart Vision Systems
Smart Vision Systems moved everything into Business Pilot.
Essentially, they went from not utilising Business Pilot to utilising it fully within a matter of days. All of a sudden, the team knew things such as when the glass was coming, they knew that the order had been confirmed, things were being tracked, and it helped them to realise that they were overspending on glass.
It turned out to be an admin error on the glass company’s side, but no one had been tracking this before, so it never would have come to light without Business Pilot.
Everyone in the business knew things, they knew when they were going, they knew what the customer’s name was, what their phone numbers were, they knew absolutely everything they needed to do their jobs.
“Business Pilot gives companies access to amazing processes to create an amazing customer feel. It gives us a unified consistent look as a business.
We quickly found that Business Pilot worked around our needs, rather than the other way round, and we could add in what we required to make our business run more efficiently.“
“There’s two separate elements that we kind of look at, the first one is a process that we never had before, and that’s a lead to contract conversion. The job goes from a lead to a contract and different people are informed, different processes get kicked off.
Then the schedule board. The schedule board is the second element. Very recently we actually put a massive TV up in the wall in the office, live updates, people come in, they look at the schedule, they look at everything, updates as we go.”
Business Pilot is that critical central command that was missing from their operations.
If you look at any other industry around them, you’ll see that they are 100% automated. In the window and door industry you’ve got software to do your quotes, you’ve got software to manage production, you’ve got software to co-ordinate transport. And so on. Smart Vision simply needed something to pull all those things together.
“Business Pilot isn’t trying to be everything, but it is trying to be the central hub of everything. That was a key reason why we chose Business Pilot at the FIT Show in 2021, and its completely changed the way we work.”
© Business Pilot (CRM) Ltd
