Here at Thames Valley Window Company, we pride ourselves on the success of each and every project ensuring we advise, design and deliver the best solutions, and that’s why we can shout from the roof tops and celebrate the amazing reviews from our customers.
We were looking for a new CRM that would make it easier for us to deliver the service that we wanted to. After spending a lot of time looking at other systems we didn’t feel that there was anything out there to fit our installation business.
Our previous system was onerous and out-dated and we needed a good CRM system helped us stay connected to customers, streamline processes, and improve visibility and profitability and we found that Business Pilot was the partner that we needed. Their business management system uses business-centric, cloud-based technology which will help transform how we work.
Business Pilot shares the same values as Thames Valley Windows that are dedicated to customer service and we are confident that we are keeping our business as efficient and attentive to our customers in every way.
Not only does it easily handle the customer side of the software, it also has a very comprehensive internal side, with company diary and installation schedules as well as all the sales and reporting information you’d expect from a comprehensive CRM.
The beauty of this state of the art asset is that it is configured out of the box giving complete transparency on performance. It allows unique insight, enabling us to run our company from front to back with no large customisation and implementation costs, meaning we don’t pass these onto our customers.