Installation Company ERP / CRM


How to Find an Answer to a Support Query or Report a Support Issue

To do this:

  1. Our website’s Help Centre has an extensive range of knowledge on the system.
  2. The Knowledgebase is split into four key areas and within each section you’ll find various videos on how to do things around the system.
  3. We also have a ‘Frequently Asked Questions’ section. And a ‘Recent Update’s page where’ll you find various blog posts on our frequent updates made to the system.
  4. We have a YouTube Channel. This is easily found by searching ‘Business Pilot’ in the YouTube search bar.
  5. If you scroll down to the bottom of the page, you’ll find our ‘How To’ series. These are short clips on ‘How To’ do things in and around the system.
  6. If you head to your Business Pilot dashboard and click the ‘?’ in the top right-hand corner, there are 3 direct links to the Knowledgebase, FAQ’s and Recent Updates.
  7. The Business Pilot support line phone number is also available if you need to call a member of Support.
  8. When emailing support, use the support@businesspilot.co.uk email address. The subject should briefly outline where or what the issue is.
  9. The email should include a detailed a description of what the issue is.
  10. Please include a screenshot of where the issue is happening. (If you need to attach more then one, please do).
  11. Please copy the link to the page where the issue is happening within the email and send when your happy.

Thank you for watching our how-to video on How to Find an Answer to a Support Query or Report a Support Issue, for more information and access to our free trial please visit our website https://businesspilot.co.uk

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