Installation Company ERP / CRM

The Business Pilot Barometer...

Sales bounce back. Could Government energy incentives be on the horizon?

…offers a monthly analysis of the key trends defining window and door retail. It draws on real industry data collated by Business Pilot, the cloud-based business management tool developed by installers for installers.


Neil Cooper-Smith, Senior Analyst, Business Pilot:

There is little doubt that a slowdown has and is happening. Year-on-year sales figures for this August are down seven per cent on where they were last year. Leads are down 30%.

What we saw, however, last month was a reversal of the downward trend seen in July with sales up 16% and leads up 17%. This was also significantly up on June.

It’s only the second time this year, that we have seen a notable increase in sales and leads. The last time was in March, when average sales rose almost 15% and leads were also up 14%, reversing the falls recorded in February on January.

We suggest that this is attributable in part at least, to the energy crisis. The spike seen in leads and sales in March preceded months of media exposure on the raising of the energy price cap in April from £1,277 to £1,971.

With homeowners already feeling the pinch of the first increase, following weeks of expectation, the regulator confirmed at the end of August that the cap will go up again on 1st October pushing average gas and electricity bills to £3,549 a year – an 80% increase on where it was in October 2021.

A headline analysis of Google Trends also shows searches for energy efficient home improvements and windows and doors jumped in the weeks preceding both announcements, suggesting a correlation between the increasing cost of energy and increased demand for windows and doors. 

Lender Nationwide has calculated that homes in the UK most commonly have an Energy Performance Certificate (EPC) rating of D.  This it says means that the average energy cost to heat and run those houses will increase by £1,250 a year from October, inclusive of the £400 government discount.

Bills for E-rated properties are likely to go up by more than £1,700 and those living in the least-efficient homes, rated F or G, face a £2,700 rise.

In comparison Nationwide estimates the cost to run a house between an A and C rating will rise by a more modest £1,000.

In this context the case for energy efficient home improvements is clear – and based on our own sales data and that of Google search, that isn’t lost on the homeowner.

The question is, with rising inflation and broader pressure on household budgets, will they have the confidence to invest?

The housing market continues to stand firm, in fact exceeding expectations by recording a 0.8% price increase in August on July, the thirteenth successive increase in a row.

With many homeowners having seen significant rises in the value of their homes, it may give them confidence to spend on home improvements, particularly those which lower their energy bills.

There are also growing calls on Government to incentivise homeowners to do so in the face of the unfolding national energy crisis.

We’d suggest that right now, Government support is a little way off, so we’re going to have to persuaded those who can, to spend. That makes it a good time to go back and revisit those leads that didn’t convert in the past 12-months.

Giving you visibility of every lead and its’ status in real time, Business Pilot brings this information to your fingertips, as well as helping you to run your installation business more efficiently, with drag-and-drop job scheduling and process automation.

About Business Pilot

Business Pilot is a powerful CRM, which mobilises the power of cloud-based technologies, to give installers complete visibility of each and every element of their operation from leads and conversions to job scheduling, cost of installation, service calls, and financial reporting.

Accessible across all devices, from desktop to phone, it supports installers in running their businesses more profitably.

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