Charlie is a Director at Sandringham Windows Norfolk. His focus has been on expanding the product range into flush casement and aluminium as customer demand has shifted, and on getting the right systems in place to manage that complexity. His standout advice is about supplier relationships: a ten year guarantee means you need a supplier who will back you for ten years, not just deliver the cheapest product today.
Growth
Expand the product range
Don’t keep selling the same products for 20 years
Right systems in place
Visibility
Be present. Come in early, see the guys
Stay close enough to know what’s really happening
Be involved as much as you can
Cash Flow & Margins
External factors are the biggest challenge
Costs have risen. You do more to achieve the same
Control the controllables
Expert Tip
Suppliers. You win or lose on your suppliers
Not just product quality. The whole package
Ten year guarantee means you need ten year support
Technology
Paper order forms became a nightmare as product range grew
Now every change is logged. Customer can’t claim misunderstanding
As part of our free trial, we will send a whole series of how to videos to help you get to grips with the Business Pilot Installation company CRM system. Because the system is much more than a regular CRM, we are even on hand to talk you through how other installation companies are using Business Pilot as a business improvement system. If you would prefer to book a call with an existing user before the trial, call us on 0333 050 7506 or use the live chat facility.