Installation Company ERP / CRM

Feature Focus: Branch & Group

Managing multiple sites, branches, showrooms or businesses

Get a complete overview of your multiple sites or showrooms with our branch feature. Or, if you have multiple companies that are part of a corporate group, and want to keep track of what’s going on, the Group feature is for you!

Our Group and Branch system options were designed in response to high demand from the glazing industry for an integrated CRM for group companies or businesses with multiple branches, sites or showrooms.

Whilst the CEO or Operations Director may not need access to the day-to-day detail of what’s going on in each branch or business, they do need to be able to access the data that matters to them. And that’s what these features do!

See a high-level overview of what’s going on, keep an eye on sales and operations, compare data and run the reports you need to get in the know.

Choose Branch if...

How the Branch feature works…

The Branch feature has been designed for larger and growing installation companies, who have multiple sites or showrooms.

Users can be assigned to just one branch – such as a showroom manager, or to multiple branches – for example the sales manager. Each branch has its own settings too, so you can assign different notification emails, logos & contact details for each branch.

Reports can be split down to individual branch or accumulated into a full report with data from all branches.

Branch benefits...

CRM System for Group Companies

Choose Group if...

How the Group feature works…

With our Group function, each of your companies will have their own separate Business Pilot system.

The data from all of the systems is pulled through into the Group area so you can compare or combine data to give you a better overview of what’s going on across your group of companies.

You can also access individual system data if you need to.

With a Group license, you will have access to a separate Group management area in your main menu, where you can see:

  • Individual company reports, operations dashboard and sales dashboard
  • Group reports, operations dashboard and sales dashboard
  • User information

Group feature benefits...


Even Down to the Smallest Feature

Purchase Control

See when goods are due in and what margin they achieve, setting tolerances between PO’s and Invoices to manage costs

Sales Process Management

Sales teams can store and review key documents such as quotes, images, even voice memos alongside sales information throughout the process

Service History

Manage all of your service calls and see how they affect the ultimate margin on any given contract, adding images and notes the same as in leads and contracts

Web to Lead Integration

Link your website directly to your CRM so that enquiries are never lost, then manage all your leads in one place with key tools like lead temperature scoring

Management Dashboards & Exports

Whilst Business Pilot is collecting all of this information about your leads and customers, the management reporting side will allow you unparalleled visibility of your business

Installers Connected

Your installers get their own App, which receives jobs automatically when you assign them on the schedule board. Their notes and photos are uploaded through the app to the right contract

Document Templates

Create as many ‘standard’ letters as you need with the document builder. Store your templates to use at any point for any lead/contract

Deliveries Due

Give your warehouse team access to what is due in by running a simple report, powered by the purchase orders of each contract

Interactive Scheduling

See the impact of moving jobs around on the interactive schedule board, linked to contracts and even each installers Site App

Financials Connected

Create purchase orders and invoices, mark off payments and have all of this connected to your accounts package

Quick Convert to Contract

Quickly convert a lead to a sale allowing different members of your team to ‘set up’ a contract

Contract Management

Every detail of every contract is stored whether live or completed, including documents, images, payments, guarantees, etc.

BP Mail

Emails integrated in the CRM system, so you have a complete record of customer contact in one place – plus create email templates with placeholders, attach images and documents

Certification Scheme Links

Register jobs with your self-certification scheme with just one click – Business Pilot has links to both FENSA and CERTASS, so you can register jobs quickly and accurately

Connects to your Other Tools

Seamless connections with the other software you use, from accounting to design and quote software including Xero, Tommy Trinder, Windowlink & more

Stock Management

Easily manage your stock holding – from tubes of silicone to spare handles and everything in between

Status Progression

Map out, then manage the progress of your leads and contracts to ensure every step of your process is followed consistently giving the perfect customer experience


Assign tasks and actions for Business Pilot users in your company and even @ tag them to alert them to important information in your own internal chat system

Try Business Pilot for Free

As part of our free trial, we will send a whole series of how to videos to help you get to grips with the Business Pilot Installation company CRM system. Because the system is much more than a regular CRM, we are even on hand to talk you through how other installation companies are using Business Pilot as a business improvement system. If you would prefer to book a call with an existing user before the trial, call us on 0333 050 7506 or use the live chat facility.

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